We are proud that all our shipments go through 2 levels of packaging and 3 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage. Designer Desk store offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. Also same for Missing items. You’ll have to submit a box opening Video or Images to whatsApp 8460139113 (within 24 Hrs of delivery time) – If you are eligible for a replacement, you may notify us within 2 days from the date of delivery and ship the product back to us for a free replacement. Processing Orders: Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Saturday. If you need to contact us outside our business hours, please WhatsApp our customer service department at 8460139113 and we will respond as soon as possible.